Once your order ships, it cannot be returned.
NutryBox sells fresh, perishable dry fruits and gift packs. To protect product quality, we do not accept returns after an order has been shipped.
Important: After dispatch, orders are non-returnable. Please review product details, weight, and delivery address carefully before checkout.
No returns after shipping
Once your order has been packed and handed to our delivery partner, it cannot be returned, exchanged, or cancelled for a refund under our standard return policy.
- Change of mind after dispatch is not eligible for return.
- Opened, partially used, or resealed packs cannot be returned.
- Gift hampers and custom packs follow the same non-returnable rule after shipping.
Before your order ships
If you need to change the address or cancel an order, contact us as soon as possible at support@nutrybox.in. We can only help while the order is still being prepared and has not been dispatched.
Damaged, incorrect, or missing items
If your package arrives damaged, or you receive the wrong or missing item, contact us within 48 hours of delivery with your order ID and clear photos of the package and product. We will review the issue and arrange a suitable resolution.
How to contact us
Email support@nutrybox.in with your order ID, registered phone/email, and a short description of the issue. Our team typically responds within 1–2 business days.